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Help and Information



Ordering and Shipping Information
   
Ordering and Payment - US   Shipping and Delivery - US
Ordering and Payment - International   Shipping and Delivery - International
Returns and Exchanges   Coupons and Discounts
     
General Information    
My Account   Privacy and Security
Guarantees   Additional Support
Ordering and Payment - USA
• [1.01] How do I place an order?
• [1.10] Why must I provide my email and phone number while ordering online?
• [1.11] An item I want is not in stock. Can I still order it?
• [1.13] How do I obtain a copy of my receipt/invoice?
• [1.12] I have a question on my charges.
• [1.02] Can I place a phone order?
• [1.03] Can I mail an order payment?
• [1.04] What are my payment choices?
• [1.05] Is there an order minimum?
• An item is missing from my shipment.
• [1.06] When will my credit card be charged?
• [1.07] How do I change quantities or cancel an item in my order?
• [1.08] How will I know if my order has been received or shipped?
• [1.09] Do I have to pay sales tax?
Shipping and Delivery - USA
• Can I provide special delivery instructions for my order?
• Can you ship my order via UPS or Fedex?
• How will my order ship?
• I only received part of my order today. Where's the rest of it?
• My order is lost or damaged. What do we do?
• What is my order tracking number?
• When will I receive my order?
• When will my order ship?
• Has my order shipped?
• How do I track my order?
• How much is my shipping cost?
• My order has not arrived.
Ordering and Payment - International
• Do international orders also ship for free?
• Do you ship all products internationally?
• How do I place an international order?
• Is there an order minimum?
• What are my shipping charges?
• What are my shipping choices?
• When will my order arrive?
• Will I get a tracking number to track my shipment?
• Will my shipment be insured?
• Do you ship to my country?
• What are my payment choices?
• When will my order ship?
• What is the return policy?
Shipping and Delivery - International
• What other countries have you shipped your products to?
Returns and Exchanges
• Do I need an RMA or Return Authorization Number?
• I am not sure if a certain eyepiece, etc. will perform well with my telescope. Can I return it if I don't like it?
• I ordered the wrong item/size or simply changed my mind? Can I return it?
• When will my credit appear on my account?
• How do I return my product?
• I received a wrong or defective item. What should I do?
• What is your return policy?
Coupons and Discounts
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
My Account
• Do I have to create an account?
• What are the benefits of opening an account?
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
Guarantees
• Low Price Guarantee
Privacy and Security
• Privacy Policy
• Security
Additional Support
• How do I contact you?