Help

Use our secure online shopping cart to place an online order at any time. Sorry - we do not accept phone orders.

We accept the following:

* PayPal (preferred)
* Major credit cards (Visa, MasterCard, American Express and Discover)
* Checks
* Money Orders

You can choose your preferred payment method when you check out online.

First, use the online shopping cart to place your order. Choose "Check by Mail" or "Money Order" during checkout. Be sure to actually submit your order by clicking on the "Place Order" button. Online ordering/checkout is required even though you will be mailing a payment.

Make payment out to "Agena AstroProducts" and mail to:
Agena AstroProducts
14905 Paramount Blvd, Suite C
Paramount, CA 90723

Please write your order number on your payment, or include a printed copy of your order.

There is a $10 minimum for domestic US orders, and a $25 minimum for all international orders.

It is not cost effective for us to process orders smaller than this with our free shipping policy and it is hard-coded into our website, so we regret we cannot override this even if you ask.

Your card will be charged only when your order is packed and ready to ship, not when you place your order.

If you have already submitted your order, please email or call us to make any changes. Once an order has been processed or shipped, it can no longer be changed or canceled.

You will receive an automatic e-mail confirmation of your order when it is received, and again when it ships. If you create an online account with us, you can also log into your account at any time to view its status.

Sales tax of 8.50% is levied for all orders shipped to an address in California. Sales tax will be automatically calculated and applied to your shopping cart during checkout.

Our website shows live stock status, so if our product page lists an item as being in stock, there is a 99.9% chance that we have it. In some very rare exceptions, this information may not be correct if
(i) we mess up and miscount items (sorry!), or
(ii) the very last piece sells on one of our other sales channels (like eBay or Amazon) and before our website has had a chance to update this stock information automatically.

In any niche industry like astronomy, availability times for out-of-stock items can be notoriously fickle, and can be unreliable or change often. If we have an idea of when an item might be available again, we will list it on the product page (on the top right, just under the "Out of Stock" message). If no information is listed here, then you can assume that we do not know when that item will be available again.

Sorry - we do not accept back-orders for most out of stock items. Lead times for unavailable items in our industry are notoriously fickle and unreliable, even for some of the largest companies.

In some very rare cases, we may accept back-orders or pre-orders for items that we are confident will be available within a reasonable time (for example, only after they've been shipped by our supplier). In such cases, you will see a "Back Order" button on the product page that you can use to order the item.

Unfortunately, we cannot. We get many inquiries like this and we do not have an automated system or the staff to respond to such requests at this time. If we have an idea of when an item will be available again, this will be listed on the item page under its stock status. Please check our website frequently for updates in such cases. We hope to have this feature built into our website soon.

You will automatically receive a copy of your order via email when you submit it. If you created an account on our site and used it while placing your order, you can also see your order history and print invoices from within your account. If you checked out as a guest, email us with your order number, and we will email you a copy of your invoice. We are unable to mail paper invoices.

If you wish to retain and view your order history, you must first create an account on our website (optional) and then log in before placing your order.

Many customers with accounts often forget to log in, check out anonymously, and then are unable to see the order in their account. In such cases, there is no way for us to reassign an order you placed as a guest back to your account.

The only exception to this is when you place your first order with us and create an account during checkout. In such cases, your first order will not show up in your account (sorry).

Shipping is absolutely free for all products shipped within the Continental US. Shipping is also free for most products (except large telescopes) shipped to US States and Territories outside the Continental US.

Over 95% of our domestic US orders and 100% of our international orders are shipped via USPS (United States Postal Service). US orders are shipped via first class or priority mail. Larger shipments and most telescopes will usually ship via UPS Ground service. We reserve the right to select the shipping method depending on your order and destination.

Agena has developed a reputation in the astronomy industry for very speedy order processing and shipping. Orders received by 1pm ET / 10am PT (and often later) will usually ship on the same day. If your order will be shipped via UPS Ground, it will often take an extra day to ship.

You will receive an automatic e-mail notification when your order ships (please check your junk/spam folder before inquiring about this as automated emails often end up there). If you create an online account with us, you can also log into your account at any time to view its status. If there is any problem or delay with your order, we will contact you promptly.

For items shipped directly via US Postal Service (USPS) from our location in California:

Delivery time will vary depending on the shipping method used (see "How will my order ship?" above) and your proximity to our location in Los Angeles, CA.

* First Class Mail: 3 - 5 business days
* Priority Mail: 2 - 3 business days
* Express Mail: 1 - 2 business days
* Media Mail: 4 - 14 business days

Note that these are typical delivery timelines and are NOT guaranteed by the USPS. In shipping thousands of orders over 9+ years, our experience has been that more than 95% of orders arrive within this timeline. However, delays of up to 2-3 weeks can occur every now and then, even for priority mail service. In case of delays, please understand that once we ship your order from our local post office, there is nothing we can do but wait for the USPS to deliver your package to you.

For orders shipped via UPS Ground service, it will take 3-5 business days for your order to arrive after we ship it.

You will receive an automatic email notifying you of your order shipment. Your delivery confirmation or tracking number (if applicable) will also be included in this email. Note that tracking information on the USPS/UPS/Fedex websites can take up to 24 hours to be updated and visible so please be patient if you don't see the tracking information right away.

A small number of packages are shipped without delivery confirmation. These are restictions placed by the US Postal Service (for example, on thin, flat items sent in envelopes).

In some other cases, the USPS' automatic scanners might miss scanning the delivery confirmation barcode on your package. In such cases, your package is still on its way to you even though we are unable to track it, so please give it some time to arrive.

Unfortunately, you cannot. We use US Postal Service (USPS) for over 95% of the orders we ship. Your package will be delivered like all other mail you receive from your mailman/local post office.

We can ship most of our products to most countries. However, there are some restrictions that vary by individual products and/or brands. You can see the regions each product can ship to on the individual product page.

Another easy way to find out is to add the item to your online shopping cart and get an estimate of the shipping choices and costs for your country. If you see these estimates, then we can ship the items to your country. Otherwise, you will get an error message informing you that an item is not available for shipping outside the US.

We cannot ship Coronado, Celestron, and Meade products outside the US and Canada due to manufacturer's shipping restrictions. We also do not ship large telescopes and mounts outside the US because of prohibitive shipping costs, even if permitted by the manufacturer.

Yes. For all international orders, including Canada, your order total must equal or exceed $25 not including shipping costs.

No. International orders to not ship for free as US orders do. International customers will have to pay the actual shipping cost based on the shipping method you select.

* Add your items to the online shopping cart.
* Click on the "My Cart" button visible on the top right corner of every page.
* In the "Estimate Shipping and Tax" box, enter your country, state and postal code information.
* Click on the orange "Get a Quote" button.
* You will be shown several shipping methods and the actual shipping cost for each method in the drop-down list.

Simply add your items to the online shopping cart and check out normally. During check-out, you will be shown several shipping choices and the cost for each shipping method. You will be able to see all shipping costs before finalizing your order.

We use USPS (US Postal Service) only for all international shipments. Courier services like UPS and Fedex are very, very expensive, and require a lot of additional paperwork. Hence, we do not use these services.

You will have the following choices with USPS:

* International First Class Mail
Delivery takes about 3-4 weeks after we ship your package. This can frequently take 4-6 weeks or more for several countries (especially for Brazil, Germany, Italy, South Africa and Turkey). THERE IS NO TRACKING FOR FIRST CLASS SHIPMENTS. Once your package ships, we can do nothing but wait until your package arrives. Please do not become impatient and contact us in 2-3 weeks if your package has not arrived. If you don't receive the package in 6 weeks, contact us and we will work with you to resolve the issue. If you don't want to take the risk of this delay, then DO NOT USE First Class mail - use Priority or Express shipping instead.

* International Priority Small Flat Rate Box
Only offered for some thin/small items like filters or adapters. Delivery takes 1 - 2 weeks after we ship your package. This can sometimes take 3-4 weeks to several countries. This is faster than First Class Mail but has NO TRACKING.

* International Priority Mail
Delivery takes 1 - 2 weeks after we ship your package. This can sometimes take 3-4 weeks to several countries. The USPS provides some basic tracking information for Priority shipping.

* International Express Mail
Delivery usually takes 5-10 business days after we ship your package. You will receive a tracking number with which you can track your shipment from USPS.com.

Again, these delivery times are NOT guaranteed by the US Postal Service. The most common reason for delays is slow customs inspection and clearance in your country, and can sometimes be very long, even for Express mail packages. Upon shipping your order, delivery delays are beyond our control. Delays are quite common but losses are very rare, so your patience/cooperation will be greatly appreciated.

That depends on the shipping method you select. USPS First Class Mail and Priority Small Flat Rate Box have no tracking. Priority Mail has limited tracking, and Express Mail has detailed tracking. For details, please see "3.6 What are my shipping choices?" above.

All orders are shipped within 1-2 business days. For delivery estimates, please see "3.6 What are my shipping choices?" above.

For international orders, we accept Paypal and credit cards only. We do not accept any other form of payment, including checks or money orders.

We prefer PayPal. However, we also accept major credit cards (Visa, MasterCard, American Express, and Discover).

The most common reason for this is international customers not reading our Help section before buying, and then becoming impatient, especially with first class mail shipments. Please give your order sufficient time to arrive. See #3.6 above for an estimate of how long your order might take to arrive. If you have not received your order in the timeline stipulated above (in 6 weeks for first class mail, 3 weeks for priority, and 2 weeks for express mail), please contact us and we will work with you to resolve the issue.

You are responsible for any duties and taxes that may be levied in your country. These are not included in the item price or shipping cost. We have no control over these charges and cannot predict what they may be or if they will be levied upon delivery. Customs policies vary widely from country to country (Some countries such as UK are strict about imposing hefty customs duties). It is your responsibility to check with your country's customs office to determine what these additional costs will be prior to buying. Customs fees are normally charged by the delivery company or your country's postal service, or collected when you pick the item up. These fees are NOT additional shipping charges.

Yes. Simply use our online shopping cart to place your order. There are no additional charges and you do not need an international shipping quote. Your order will ship free like any other US order. However, the warranty offered by some manufacturer's is no longer valid once the product leaves the US.

Our list of international customers continues to grow. To date, we have shipped orders to about 65 countries including:

Albania, Argentina, Australia, Austria, Azerbaijan, Bahrain, Belgium, Bosnia-Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, France, Germany, Gibraltar, Great Britain, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Kazakhstan, Latvia, Lithuania, Luxembourg, Malaysia, Maldives, Malta, Mauritius, Mexico, The Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Romania, Russia, Singapore, Slovak Republic, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Arab Emirates, and Uruguay.

If you are not 100% satisfied with your purchase from Agena AstroProducts, simply return the item in new (mint) condition within 30 days of mailing for a full refund (less all shipping/handling charges). Please see additional details below...

1. 30-day limit
We must receive the returned items within 30 days of the date we shipped it (please note that this is not 30 days from the day you receive your order). Absolutely no exceptions - please don't even ask and compel us to say no. Make sure you thoroughly inspect and test the item immediately upon receipt. Please don't wait until the 31st day or for several months to tell us that you didn't get around to it, the weather did not co-operate earlier, or that it does not work well with the newest telescope you just bought. After 30 days, the manufacturer's standard warranty terms will apply.

2. Return in new condition
All returned items must be in absolutely new (mint), resaleable condition. Returned items should not show any evidence of use or wear, dirt, or blemishes of any kind. Items must be returned in their original packaging and should include all supplied materials, instructions, warranty cards, original accessories, hardware, and any software provided.

A restocking fee will apply if the item is not returned in new condition, since we are forced to sell returned items on clearance at a lower price. For this reason, hold on to all packaging and use extreme care while using items, unless you are sure you want them. This is especially important for eyepieces since it is VERY easy to get dust inside them or scratch their barrels.

Please note: We reserve the right to refuse any return if the returned item is damaged, missing parts, or shows excessive signs of use. In such cases, the item will be returned to you and you will be responsible for all return shipping expenses.

3. Inform us before returning
We request the courtesy of an email or phone call before you send any item back.

If you simply did not like the item, changed your mind, ordered the wrong item or if the item simply did not work out for you, we will gladly take the item back within 30 days from the date we shipped it to you (not 30 days from when you received it).

This 30 day limit is strictly enforced. Please don't wait until the 31st day or for several months to tell us that you didn't get around to it, the weather did not co-operate earlier, or that it does not work well with the newest telescope you just bought. After 30 days, the manufacturer's standard warranty terms will apply. We make no claims for performance or product specifications provided by manufacturers.

Please understand that this liberal return policy is very expensive for us to implement and increases everyone's cost if misused. Returned items, even when in new condition, must invariably be sold at a discount on clearance. We also lose 6% or more of the cost of the sale in credit card charges (3% each way). And we are not even including our added cost of time and shipping materials.

We therefore ask that you use due care and diligence to be certain that you want the product you are ordering. Ensure that the item you order will fit on or work with your telescope before ordering it. Ask us for any information or help you may need before the sale. Take advantage of the internet and research the product online. Make an effort to see the product in use at a local star party. This is especially critical for selecting eyepieces (especially wide angle ones) that will work well with your telescope, or for diagonals/barlows/focal reducers that require additional focus travel.

If you return an item that is not defective/incorrect:
- You will be responsible for all return shipping costs
- We will deduct the shipping cost we incurred in shipping the item to you in the first place
- We may levy restocking fees to recover any mark-downs if the item has to be sold on clearance
- We must receive the item back within 30 days after we shipped it (Absolutely no exceptions)

We think this is a very fair and reasonable requirement. We do not like doing this and we are not looking to make a profit on returns. But we need to ensure that we are able to recover our costs to keep you prices low and our business viable.

We suggest that items be securely packaged and insured for the full retail value, as we are not responsible for lost or damaged packages. You can choose any shipping carrier and method of your choice.

Returns should be sent to:
Agena AstroProducts
14905 Paramount Blvd, Suite C
Paramount, CA 90723, USA

No - you do not need an RMA to return an item. Just send us an email to let us know that you want to return something.

Sorry - returns cannot be accepted after more than 30 days from the date we ship your order for any reason. No exceptions - please don't even ask and compel us to say no. If there is a problem with an item, the manufacturer's warranty (if any) will apply after 30 days.

We process returns in 2-3 business days after we receive the returned item.

Paypal payments - All customers:
If you paid via PayPal, the refund should then appear in your PayPal account promptly after we process the return.

Credit Card payments - US customers:
Refund amounts up to $100 will be refunded via a credit to your credit card which usually takes 2-3 days to appear on your card statement. If the refund amount exceeds $100, then we will mail you a company check which you should receive in 3-5 days.

Credit Card payments - International customers:
The entire refund amount will be refunded via a credit to your credit card which usually takes 2-3 days to appear on your card statement.

First of all, please accept our sincere apology for the inconvenience. Please contact us within 72 hours of receiving the product. We will send you a replacement promptly and arrange for you to return the original product back to us at our cost .

US Returns:
If the item is definitively determined to be defective or the incorrect item was shipped to you, we will send you replacement along with a pre-paid return shipping label. Please affix this label to the return package and drop it off in any USPS mailbox or give it to your mailman. You do not have to go to a post office for this.

In some cases, we will ask you to return the item via first class mail at your expense. If the item is subsequently found to be defective, we will reimburse you for the shipping cost via a store credit. Return and outbound shipping costs will not be refunded if the item is found to be in perfect working condition upon return.

International Returns:
Please return the package using the cheapest shipping option offered in your country. Let us know the shipping cost you incur. If we send you a replacement, we will issue a partial refund for your order to compensate you for the shipping expense.

Your reimbursement is limited to the shipping cost of the shipping method we recommend, or the cheapest shipping method available. You will not be reimbursed for any difference if you use a more expensive/faster shipping method. Also, please note that the word "Defective" does not include optical aberrations or other performance shortcomings you may observe, especially in eyepieces. Finally, if you receive an incorrect or defective item but then change your mind and decide to return it (in lieu of a replacement), please note that you will be responsible for all return shipping costs.

Creating an account is free, private, secure, and convenient. With an account, you can
- View the status of your order online
- Store your shipping address information to make ordering faster and easier
- Keep track of products purchased on our site and
- Create Wish Lists for yourself

While there are many advantages to creating an account, you do not have to create one if you don't want to. To check out anonymously without creating an account, click on the "Proceed to checkout" button when you are done shopping. On the next page, you will have the option to create an account and you can ignore this.

Update info coming soon.

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

Update info coming soon.

You can enter your code in the "Discount Codes" section on the shopping cart page before you check out.

For more important information on this, please # 6.2 below. If you have any problems using your discount, please do not hesitate to contact us.

A) If your order total is more than the credit / discount amount:
Just enter your code in the "Discount Codes" box on the shopping cart page. The amount of your discount will be deducted from your cart total before you check out.

B) If your order total is less than the credit / discount amount:
Then please do not use the discount code. Place your order normally and select "Check/Money Order" as your payment option so that you don't pay for the order. Then just shoot us an email with your discount code and we will manually apply a portion of your discount to your order and process it. We will also update your store credit and let you know the remaining discount balance. We apologize for this long process, but our website isn't able to handle partial use of discount codes at this time.

There is one other caveat. If, after applying your discount code, your order total falls below $10 (our minimum order requirement) our shopping cart will not allow you to check out. For this or any other problems, please do not hesitate to contact us and we will work with you to resolve the issue.

To purchase an Agena gift certificate, please visit this link. If you are the recipient of a gift certificate and would like to redeem your gift certificate, please see #6.1 and #6.2 above.

As a general rule, we do not discount our prices significantly or often, so we do not hand out coupons like this. We run a very tight ship and our prices are always very competitive. Occasionally, we may run some specials or offer discounts in our newsletter so we encourage you to sign up for that (from the bottom of any page on our website).

A: We regret that we do not make specific product comparisons and recommendations. There are too many variables that go into this - many of them highly subjective - so we refrain from this as a general rule. There are countless combinations of telescopes, eyepieces, and accessories and it is simply beyond the scope of any company or individual to have the specific input you are looking for.

If you have a product specific question, we will be happy to try and provide any quantitative information we can, but we will not comment on performance issues or comparison between products. Sometimes there is a genuine difference between products and you get what you pay for. In other instances, products may be identical and you pay for the brand. Also, it is not that we don't want to help, but we have fallen into trouble for doing this in the past.

Optical performance depends on how well the focal plane of a telescope, eyepiece or accessory match up. Very good individual products may simply not be compatible. This is often the case when you try and use a wide angle eyepiece in a fast telescope, or insert a focal reducer into the optical path. But perhaps most importantly, a lot of opinions and comments about performance are very personal and subjective. We've seen online comments where one person raved about a certain eyepiece at f/5, yet someone else was disappointed with the same eyepiece at f/8! What is "sharp" or "acceptable" to one person may not be so to another person, even if they use the same equipment.

The only way to know if a specific item works for you is to try it out yourself in your telescope. And we understand that this isn't always feasible. However, with the internet and the tons of information available online, it has never been easier to research such issues before. Read product reviews on our and other sites. We also recommend that you peruse the many discussion on these issues on forums and sites like Cloudy Nights, AstronomyRatings.com, Astromart, etc. and make a choice based on the collective wisdom and feedback of others.

Again, we regret that we cannot give you the specific answers you want, but we're just being very honest. If there was a direct, quantitative answer, we would have given it to you.

We work hard to keep our prices low and we are committed to offering you the best prices. We monitor our competition closely. But with prices fluctuating on the internet, you may occasionally find a cheaper price on some items elsewhere. If that is the case, please let us know before you place your order and we will try our best to match or possibly even beat the other price.

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect

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